Privacy Policy

Last updated: August 2026

Living the Dream Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe when you visit our website, contact us, or book a tour.
This policy is intended to comply with the New Zealand Privacy Act 2020.

1. Information We Collect
We may collect personal information from you when you make a booking, submit an enquiry, contact us, or interact with our website.
This may include:

• Your name

• Email address

• Phone number

• Booking details, including tour date, number of guests and tour preferences

• Information you choose to provide about dietary requirements, accessibility needs, or other requests relevant to your tour

• Payment and transaction information

• Communications you have with us

• Technical information such as your IP address, browser type, device information and how you interact with our website.

We only collect information that is reasonably necessary to provide our services, manage bookings, communicate with you, and operate and improve our website.

2. How We Use Your Information
We may use your personal information to:

• Process and manage your tour booking

• Contact you about your booking or enquiry

• Provide the services you have requested

• Arrange or coordinate tour activities where necessary

• Process payments

• Respond to questions or requests

• Improve our website, tours and customer experience

• Maintain business and financial records

• Meet our legal and regulatory obligations

• Send marketing communications where you have consented to receive them

You can unsubscribe from marketing communications at any time.

3. Payments and Online Bookings
When you make an online booking or payment, your information may be processed by third-party booking or payment providers.
Living the Dream Tours does not generally store your full credit or debit card details. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our business or provide your tour. These may include:

• Booking and payment providers

• Website hosting and technology providers

• Email and communication services

• Analytics providers

• Wineries, venues, activity providers or other tour partners where information is required to fulfil your booking

• Professional advisers or authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.
Some service providers may store or process information outside New Zealand. Where applicable, we take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy requirements.

5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site, measure performance and improve the overall user experience.
We may also use third-party analytics or marketing tools that collect information about how visitors interact with our website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

6. How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
While we take reasonable security precautions, no website or online transmission can be guaranteed to be completely secure.

7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining business records and meeting legal, tax and accounting requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Accessing or Correcting Your Information
Under the New Zealand Privacy Act 2020, you may have the right to request access to the personal information we hold about you and ask us to correct information that is inaccurate or incomplete.
To make a request, please contact us using the details below.

9. Third-Party Websites
Our website may contain links to third-party websites, such as wineries, tourism operators, social media platforms or booking services.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.
The latest version will be published on this website with the updated date shown at the top of this policy.

11. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have concerns about how your information has been handled, please contact:
Living the Dream Tours
Wānaka, New Zealand
Email: info@livingthedreamtours.co.nz